Shipping policy

Gilead Foods LLC – Shipping Policy

Effective Date: 10/01/2025
Company: Gilead Foods LLC
Address: 4042 13th St, St Cloud, FL 34769
Phone: 407-892-1962
Email: cs@gileadfoods.com

At Gilead Foods LLC, we are committed to delivering orders quickly, safely, and accurately. This Shipping Policy explains our processing method, delivery timelines, and the conditions related to domestic and international shipping.

1. Order Processing Time

  • Orders are processed within 1–2 business days.

  • Orders submitted after business hours, on weekends, or during holidays will be processed on the next business day.

  • Processing may take longer during peak seasons, sales, or special promotions.

2. Shipping Methods & Delivery Times

We offer multiple shipping options based on destination:

Domestic Shipping (U.S.)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority / Overnight Shipping: 1 business day (where available)

International Shipping

We ship worldwide. Delivery times vary by country, but typical timelines are:

  • International Standard Shipping: 7–21 business days

  • International Expedited Shipping: 5–10 business days

  • International Express Shipping: 3–5 business days (where available)

Customs processing and local carrier delays may affect international timelines.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on weight, dimensions, destination, and service level.

  • Standard rates apply for all international shipments.

  • Some promotional periods may offer discounted or free shipping.

4. Local Pickup

Customers may choose Free Local Pickup at:

📍 4042 13th St, St Cloud, FL 34769

Pickup orders are typically ready within 24 hours, and customers will receive a notification when their order is available.

5. Order Tracking

Once the order ships, customers will receive:

  • A tracking number

  • Carrier details

  • An estimated delivery window

Tracking may take up to 24 hours to appear in the carrier’s system.

6. Incorrect or Incomplete Addresses

Gilead Foods LLC is not responsible for:

  • Delivery issues caused by incorrect or incomplete addresses

  • Additional carrier fees required for address corrections

  • Packages delivered to the wrong address due to customer input

If a package is returned because of an incorrect address, reshipping fees may apply.

7. Lost, Stolen, or Damaged Packages

Once a package is marked Delivered, responsibility transfers to the customer.

We are not liable for:

  • Lost or stolen packages

  • Weather-related damage

  • Damage caused by carriers while in transit

If your package arrives damaged, please report it within 3 days with photos so we may assist.

For international orders, delays due to customs, duties, or border inspections are outside our control.

8. International Customs, Duties & Taxes

International orders may be subject to:

  • Customs fees

  • Import taxes

  • VAT or duty charges

These fees are not included in our product prices or shipping rates.
Customers are responsible for any charges imposed by their country.

9. Shipping Restrictions

Some countries may restrict certain food items. If an order cannot be delivered due to local import laws, Gilead Foods LLC is not responsible for:

  • Customs rejection

  • Delayed release

  • Additional border fees

(If you want, I can add a list of restricted items/countries.)

10. Customer Support

If you have questions about your order or shipping status, please contact:

Gilead Foods LLC
📍 4042 13th St, St Cloud, FL 34769
📞 407-892-1962
📧 cs@gileadfoods.com